{"id":87,"date":"2014-08-31T05:15:44","date_gmt":"2014-08-31T05:15:44","guid":{"rendered":"http:\/\/www.on-school.com\/blog\/?p=87"},"modified":"2014-09-20T01:28:40","modified_gmt":"2014-09-20T01:28:40","slug":"gestion-de-servicios-y-la-educacion-vista-como-un-sistema-de-servicio-x","status":"publish","type":"post","link":"https:\/\/www.on-school.com\/blog\/gestion-de-servicios-y-la-educacion-vista-como-un-sistema-de-servicio-x\/","title":{"rendered":"Gesti\u00f3n de Servicios y la Educaci\u00f3n vista como un Sistema de Servicio (X)"},"content":{"rendered":"<p>Michael Porter argument\u00f3 3 estrategias competitivas gen\u00e9ricas para poder hacerle frente al muy competitivo ambiente de los servicios:<\/p>\n<ul>\n<li>Liderazgo de costo total. Porter se refiere principalmente a bajar los precios.<\/li>\n<li>Diferenciaci\u00f3n. Generar un producto o servicio \u00fanico en el mercado.<\/li>\n<li>Enfoque a un segmento espec\u00edfico en el mercado. Enfocarse en una parte del mercado donde nuestro servicio pueda ser fuerte, en vez de abarcar todo un mercado donde nuestro servicio no puede competir.<\/li>\n<\/ul>\n<p><!--more--><\/p>\n<p>Pienso que para poder establecer que criterios o decisiones debemos tomar, es necesario primero conocer el estado actual de nuestro servicio educativo y conocer cu\u00e1les son los factores internos y externos que pueden afectarnos o ayudarnos a definir una buena estrategia de servicio.<\/p>\n<p>La lectura nos presenta dos herramientas ampliamente utilizadas para realizar el an\u00e1lisis de la estrategia seguida. La primera herramienta es la de las 5 Fortalezas de Porter, la cual es utilizada a nivel de industria para determinar la intensidad competitiva, y as\u00ed, lo atractivo del mercado para nuestro servicio. La siguiente figura nos muestra los 5 Fortalezas que debemos tomar en cuenta:<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_88\" aria-describedby=\"caption-attachment-88\" style=\"width: 561px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/www.on-school.com\/blog\/wp-content\/uploads\/2014\/09\/gestion01.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-88\" src=\"http:\/\/www.on-school.com\/blog\/wp-content\/uploads\/2014\/09\/gestion01.jpg\" alt=\"Las 5 Fortalezas de Porter\" width=\"561\" height=\"350\" srcset=\"https:\/\/www.on-school.com\/blog\/wp-content\/uploads\/2014\/09\/gestion01.jpg 561w, https:\/\/www.on-school.com\/blog\/wp-content\/uploads\/2014\/09\/gestion01-300x187.jpg 300w, https:\/\/www.on-school.com\/blog\/wp-content\/uploads\/2014\/09\/gestion01-436x272.jpg 436w\" sizes=\"(max-width: 561px) 100vw, 561px\" \/><\/a><figcaption id=\"caption-attachment-88\" class=\"wp-caption-text\">Las 5 Fortalezas de Porter<\/figcaption><\/figure>\n<p>La segunda herramienta presentada por Fitzsimmons es la del an\u00e1lisis SWOT, la cual identifica en la organizaci\u00f3n.<\/p>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Interno:<\/p>\n<p>o\u00a0\u00a0 Fortalezas<\/p>\n<p>o\u00a0\u00a0 Debilidades<\/p>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Externo<\/p>\n<p>o\u00a0\u00a0 Amenazas<\/p>\n<p>o\u00a0\u00a0 Oportunidades<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_89\" aria-describedby=\"caption-attachment-89\" style=\"width: 395px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/www.on-school.com\/blog\/wp-content\/uploads\/2014\/09\/gestion02.jpg\"><img decoding=\"async\" class=\"size-full wp-image-89\" src=\"http:\/\/www.on-school.com\/blog\/wp-content\/uploads\/2014\/09\/gestion02.jpg\" alt=\"An\u00e1lisis FODA\/SWOT\" width=\"395\" height=\"395\" srcset=\"https:\/\/www.on-school.com\/blog\/wp-content\/uploads\/2014\/09\/gestion02.jpg 395w, https:\/\/www.on-school.com\/blog\/wp-content\/uploads\/2014\/09\/gestion02-150x150.jpg 150w, https:\/\/www.on-school.com\/blog\/wp-content\/uploads\/2014\/09\/gestion02-300x300.jpg 300w\" sizes=\"(max-width: 395px) 100vw, 395px\" \/><\/a><figcaption id=\"caption-attachment-89\" class=\"wp-caption-text\">An\u00e1lisis FODA\/SWOT<\/figcaption><\/figure>\n<p>En lo personal, a m\u00ed me gusta este an\u00e1lisis SWOT porque nos da un panorama muy completo, como una fotograf\u00eda, de c\u00f3mo se encuentra nuestro sistema educativo en M\u00e9xico, adem\u00e1s de que nos sirve para generar una estrategia para crear y mejorar nuestro servicio tomando en cuenta las oportunidades y las fortalezas que tiene nuestra organizaci\u00f3n.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Michael Porter argument\u00f3 3 estrategias competitivas gen\u00e9ricas para poder hacerle frente al muy competitivo ambiente de los servicios: Liderazgo de costo total. Porter se refiere principalmente a bajar los precios. Diferenciaci\u00f3n. Generar un producto o servicio \u00fanico en el mercado. Enfoque a un segmento espec\u00edfico en el mercado. Enfocarse en una parte del mercado donde [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":89,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[6],"tags":[11,17,13,958,7,16,12,15,8,10,9,18,14],"class_list":["post-87","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion-de-servicios-de-ti","tag-daniela-robles","tag-educacion","tag-emprendedor-mexico","tag-gestion-de-servicios-de-ti","tag-iteso","tag-jolusafe5","tag-jose-luis-sanchez","tag-kukulkan-systems","tag-maestria-en-informatica-aplicada","tag-plataforma-educativa-virtual-leo","tag-plataforma-educativa-virtual-on-school","tag-sistema-de-servicio","tag-wobi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - 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